IDN Reward: Revolutionizing the Redeem Process

Role UI Designer

Project Redeem Management System

Goal Automate and streamline the redemption process to enhance user experience and minimize delays.

Result With the new system in place, users enjoy faster, automated redemptions, and admins can focus on monitoring, not managing. The result? A much smoother experience for everyone involved.

Background

At IDN Media, users earn points through engagement, but cashing out those points used to be a bit of a hassle. The process was handled manually by the community admin, causing delays and a flood of inquiries from users wondering, "Where are my points?" It was time to revamp the entire system to make redemptions faster and smoother.

Objective

• Automate the redemption flow to speed up cash-outs
• Remove unnecessary steps and simplify the user experience
• Transform the admin’s role from executor to inspector, overseeing the process instead of manually managing it

Existing Flow

Improvement

Building The System

• Third-Party Payment Gateway

  We integrated a third-party payment gateway to offer more options and ensure faster redemptions

• Unified Point System

  Since we have IDN Points and Yummy Points, we needed to merge them without any conversion discrepancies. The solution? All points would now be branded as IDN Points—a name that reflects the entire IDN Media ecosystem

• Neutral Branding & Web-Based Design

  We kept the design neutral and adaptable across all platforms, making sure users from all IDN products could easily redeem their points. The system was built as a web-based platform to ensure wide usability